Shipping policy
Thank you for visiting and shopping at forsana.com. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 2-3 business days and shipped by Courier.
Orders are not shipped or delivered on weekends or holidays.
NOTE: We are unable to ship to PO Boxes. Please provide a physical street address at checkout.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
New Zealand
| SHIPMENT METHOD | EST. DELIVERY TIME | SHIPMENT COST |
|---|---|---|
| Post Haste (Metro) | 2-3 business days | $7.50, FREE over $110 |
| Post Haste (Rural) | 4-8 business days | $12.50, FREE over $110 |
Australia
| REGION | EST. DELIVERY TIME | SHIPMENT COST |
|---|---|---|
| NSW, ACT, VIC | 2-3 business days | $9.50 AUD, FREE over $110 AUD |
| QLD (Brisbane metro) | 2-3 business days | $14.80 AUD, FREE over $110 AUD |
| QLD (regional) | 8-16 business days | $14.80 AUD, FREE over $110 AUD |
| SA, TAS | 4-8 business days | $14.80 AUD, FREE over $110 AUD |
| WA, NT | 8-16 business days | $21.50 AUD, FREE over $200 AUD |
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped. We can provide a tracking link if requested by the customer.
Damages
If you received your order damaged, please contact us for replacement of the goods. Please save all packaging materials and damaged goods before reporting the damaged goods.
Forsana is not liable for any damages caused by the damaged goods.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.